Unable to Log In

 Shippers, Carriers, and Drivers (Full and Limited)

Apps: iOS, Android, Web

Version: 3.8

 

Overview

How to troubleshoot issues related to logging in.

As a Roger User, I am having issues logging in and would like help with troubleshooting.

This guide will walk you through common issues with logging into Roger.

Note

When you created your account, you signed up with your phone number or your email address.

  • If you don't remember if you used your email or phone number to sign up, you can check your email and text messages for the initial invite.
  • Or you can first try your phone number. If you receive an error, then please try your email address.
  • If you signed up with your phone number, you would receive an automated text with a code to log in.
  • If you signed up with your email address, you would need to log in with your password or request a password reset.

 

Log in Links

Shippers can log in here.

Carriers can log in via their computer or via the Roger app. Please see the Download Roger Application article for help downloading the application.

Drivers (Full and Limited) must log in using the Roger application on their smartphone or tablet. Please see the Download Roger Application article for help downloading the application.

Email Login Phone Number Login

When attempting to log in, you should see the following screenshot:

mceclip0.png

  1. Enter your email and press Submit.
  2. On the next screen, you will see the option to enter your password or to request a password reset.

mceclip0.png

Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.