Roger Image Sync - iOS

 Carriers, Drivers

 Apps: iOS


  • This article will help iOS users Carriers/Drivers to identify loads where image sync failed.
  • Users will now be able to troubleshoot themselves. 

As a Carrier or Driver, I want to see an indicator on the mobile application if a captured image fails to sync on my load.


Image Sync Fails- What to do?

  1. Make sure you are in a good network area or connected to wifi while capturing the tickets and submitting loads.
  2. When you capture the images on your device look for a green cloud image on your ticket thumbnails.
  3. Do not submit loads unless you see a green cloud image on the captured image thumbnails.


Load Card Indicator

Upon completing a load and updating the load details if you see red camera icon on the load card, then please do not submit the load for payment.  The red camera indicator means that there are one or more images which have not synced.




Thumbnail Indicator

On load details page when you have updated the load details you may see a red camera icon on one or more images. If this image appears, then wait before you submit the load. This can be caused by a bad connectivity or low bandwidth environment.  This will prevent images from syncing.




Trigger Manual Sync

The red camera icon will indicate that one or more images have not synced on the load.  

You will see a green camera button on the load list page that will allow you to trigger a manual sync. 

You will also see a number badge on the green camera button. This number represents the number of images that failed to sync.




Tap on the green camera button to force a sync. You will see a pop-up showing the progress for syncing images.

You can tap cancel to stop this action.




When the sync process is complete, you will get a pop-up displaying the results. If one or more images still didn’t sync, you will receive an error message saying why the sync failed. 






We have noticed that the images fail to sync when the users are in a bad network connectivity.  Please ensure you are well connected and do not shut the app right after submitting the loads.  Wait for some time for the mobile device to connect to the server.


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