Roger Image Sync - iOS

As a Carrier or Driver, I want to see an indicator on the mobile application if a captured image fails to sync on my load.

Image Sync Fails- What to do?

Load Card Indicator

Upon completing a load and updating the load details if you see red camera icon on the load card, then please do not submit the load for payment.  The red camera indicator means that there are one or more images which have not synced.

Thumbnail Indicator

On load details page when you have updated the load details you may see a red camera icon on one or more images. If this image appears, then wait before you submit the load. This can be caused by a bad connectivity or low bandwidth environment.  This will prevent images from syncing.

Trigger Manual Sync

The red camera icon will indicate that one or more images have not synced on the load.  

You will see a green camera button on the load list page that will allow you to trigger a manual sync. 

You will also see a number badge on the green camera button. This number represents the number of images that failed to sync.

Tap on the green camera button to force a sync. You will see a pop-up showing the progress for syncing images.

You can tap cancel to stop this action.

When the sync process is complete, you will get a pop-up displaying the results. If one or more images still didn’t sync, you will receive an error message saying why the sync failed.