Image Synchronization Troubleshooting

 Carriers, Drivers

Apps: iOS, Android 

App Version: 2.6.2

 

Overview

  • Sometimes, due to bad network connectivity or low bandwidth, the ticket images fail to synchronize with the Roger database.

 

Image Synch - Troubleshooting

  1. Make sure you are in a good network area.
  2. Capture the images on your device; even if you are in an area with low connectivity, the images will be saved locally on your phone. You will be able to submit once you are in a good network area.
  3. Look for a green cloud on the ticket thumbnail.
  4. Do not submit loads unless you see green cloud image.
  5. If you continue to have issues, please contact the Roger Help Desk.  mceclip0.png
Was this article helpful?
0 out of 0 found this helpful

Comments

0 comments

Please sign in to leave a comment.