Image Synchronization Troubleshooting

 Carriers, Drivers

Apps: iOS, Android 

App Version: 3.8


  • How to troubleshoot Images that will not load.

As a Carrier or Driver, I am having issues submitting my Loads because there is an issue with the images.

Image Synch - Troubleshooting

  1. Make sure you are in a good network area.
  2. Capture the images on your device; even if you are in an area with low connectivity, the images will be saved locally on your phone. You will be able to submit once you are in a good network area.
  3. Look for a green cloud on the ticket thumbnail.
  4. Do not submit loads unless you see a green cloud image.
  5. If you continue to have issues, please contact the Roger Help Desk.  mceclip0.png
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