Shipper, Carrier, Driver (Full/Limited)
Apps: Web, iOS, Android
App Version: 3.8
I want to chat with other users within my network without leaving Roger.
Overview
- Instant Messaging for the Web application.
- Instant Messaging for the Mobile application.
This article will show you how to send messages, view message timestamps, and see notifications for unread messages.
- Tap on the Chats icon on the bottom right of the screen to launch the Chat window.
- When launched for the first time, the Chat window will have a New Chat icon on the top right and will say No Channels Found.
- Click on New Chat to search for one or more members in your network.
Invite More Participants to Existing Chat
- You can add one or more members to an existing chat by clicking on the (i) icon on the top right of the Chat window.
- Click on Members to view the list of current participants and then click on Invite Users.
- Tap on the Chats icon on the bottom right of the screen and launch the Chat window (make sure that New Chat Messages setting is turned on in Notification Settings).
- When launched for the first time, the Chat window will have a New Chat icon on the bottom right and will say No Channels.
- Click on the New Chat icon on bottom right to search for one or more members in your network.
- Select one or more participants from the list.
- Click Start on the top right to begin chatting.
- If you are a Carrier, you can also start a chat with anyone in your carrier organization along with all Shipper Admins/Shipper Users of all shipper entities connected to your carrier.
- The Drivers (Full/Limited) can also start a chat with anyone in their carrier organization.
Invite More Participants to Existing Chat
- You can add one or more members to an existing chat by clicking on the (i) icon on the top right of the Chat window.
- Click on Members to view the list of current participants and then click on Invite Users.
Note
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You will see all chats in a single list, listed in chronological order with newest on top.
- If you are a Shipper Admin/Shipper User, you can start a chat with anyone within your shipper organization as well as with carrier managers of all carrier entities connected to your shippers.
- If you are a Carrier, you can also start a chat with anyone in your carrier organization along with all shipper admins/shipper users of all shipper entities connected to your carrier.
- The Drivers (Full/Limited) can also start a chat with anyone in their carrier organization.
- You can invite one or more users or get invited to one or more chats by different users.
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You can add media in messages such as images, videos, and emoticons.
- You can turn Chat Notifications On/Off through the Notifications settings menu.
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