Returned Loads


Apps: Web, iOS, Android 

App Version: 3.8



  • How to Handle Returned Loads.

The Shipper may find errors in a submission of a load like blurry images or an incorrect scale ticket. The Shipper will return the load to the Carrier with a message to resolve the issues and re-submit the load. 

This guide will walk through how to handle Returned loads. 

Handling Returned Loads

Web Mobile


  1. Go to the Loads tab.
  2. Returned Loads will show up in the Open Loads view.  
  3. Find the Returned load by selecting Returned in the status column and click Edit.
  4. Review the Return Message.
    1. Driver on the Mobile app will see a returned load with a red returned banner. If the Driver needs to make any updates, the Carrier can contact the driver to get the issue the resolved
    2. If the Driver makes the changes and resubmits the load, the load will still be present on the Carriers' Open Loads tab in Returned status with the Driver Submitted Icon  mceclip0.png. The driver cannot directly submit to the Shipper
  5. Make the necessary corrections (e.g. new scale ticket images, correct weights).
  6. Click on Resubmit Load to send the load back to the Shipper for review. 



  • Once a load is resubmitted, the load will move to the Submitted Loads tab.
  • Returned loads will show up at the top of the Open Loads Mobile view.
  • On Mobile, if notifications are turned on, then Carriers and Drivers will get a notification that a load was Returned.
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